There for seafarers, whatever the request

Recognising the importance of volunteers in providing practical and emotional support

By Matthew Moran-Ellis

 Life at sea is a unique experience, rich in its own way. However, it also presents unique challenges that only a seafarer can truly understand. The harshness, isolation, and high demands are part and parcel of this life. Seafarers play a crucial role in our global trade and often find themselves making significant personal sacrifices through extended periods away from family and loved ones. These challenges can lead to feelings of isolation, homesickness, and even mental health issues.

All this makes time ashore invaluable, and this is where our dedicated volunteers step in. Our volunteers don’t just offer a helping hand; they provide practical help, emotional support, and compassionate care – whatever the request. So, when you’re feeling isolated at sea, remember that volunteers are there; from offering a sim card to help stay in touch, or a cup of tea and a listening ear, or opening up centres where you can relax and unwind, our volunteers are here to support you whatever the need.

Finding and keeping dedicated volunteers can be tough, even though they play an important role. With everyone’s busy lives, demanding jobs, and personal commitments, fewer people have the time to volunteer. Plus, many potential volunteers might not know much about the maritime industry and the unique challenges seafarers face, making it even harder to recruit them. On top of that, volunteering to support seafarers isn’t always straightforward. Ship schedules can be unpredictable, and volunteers often have to jump in at a moment’s notice, usually outside of regular working hours.

The emotional demands of volunteering can also be pretty significant. Volunteers often meet seafarers who are dealing with homesickness, anxiety, or even serious personal crises. To provide meaningful support, volunteers need to be resilient, compassionate, and emotionally intelligent – a quality that not every volunteer naturally possesses.

What makes a great volunteer?

So, what makes an outstanding volunteer? At the top of the list is genuine empathy and compassion. Great volunteers understand your unique experiences and challenges at sea, creating a safe space where you feel heard and supported. Cultural awareness and sensitivity are also crucial. Seafarers come from all sorts of backgrounds, and fantastic volunteers celebrate and respect these differences, fostering an inclusive atmosphere where everyone feels valued.

Reliability and adaptability are just as important. Consider how often your schedule shifts unexpectedly while you’re at sea – volunteers need to be just as flexible and dependable. When your shore leave is limited, having someone reliable to turn to can help ease your stress.

Finally, a curiosity and genuine interest in seafaring life help volunteers connect with you on a deeper level. Those who take the time to learn about maritime work, traditions, and challenges tend to build stronger, more meaningful relationships with the seafarers they support.

If you’ve been to a seafarers’ centre or welcomed volunteers aboard your ship, you know their roles can vary quite a bit. Here are just a few ways they lend a hand:

• Ship visits: Volunteers frequently visit vessels in port, giving you someone to talk to, especially when you’re feeling isolated. They might provide phone cards, Wi-Fi devices, or just a friendly face to share your experiences with.
• Seafarers’ Centres: Volunteers help run welcoming centres where you can relax, connect with home, enjoy free Wi-Fi, grab a hot drink, and recharge. These spaces offer a comforting escape from the pressures of life on board, showing the volunteers’ commitment to your well-being.
• Transport and practical assistance: Many volunteers offer free transportation to local stores, medical facilities, or places of worship. They can help you navigate unfamiliar ports, making the most of your limited shore leave.
• Emergency support: In times of crisis – be it medical, legal, or emotional – volunteers work closely with chaplains and welfare professionals to ensure you get the immediate support you need.
• Spiritual and emotional care: Many volunteers provide spiritual guidance, prayer opportunities, or simply a listening ear when you need comfort. They understand your working environment and offer non-judgmental support tailored to your needs.

Dedicating time

Understanding why volunteers choose to dedicate their time to helping seafarers can deepen your appreciation for their role. Many have a deep respect and gratitude for your sacrifices at sea. They recognise your hard work and the tough conditions you face, and volunteering is their way of showing their appreciation.

Some volunteers feel a strong sense of calling or duty. Those who volunteer with organisations like The Mission to Seafarers often share values of compassion, kindness, and service to others, which are sometimes rooted in faith or humanitarian beliefs. Volunteering also brings personal fulfilment to them. Seeing the positive impact of their efforts on your well[1]being, morale, and mental health is incredibly satisfying. Volunteers often talk about the friendships they build with seafarers, highlighting how rewarding these connections can be.

The actions of one volunteer can create a ripple effect that benefits everyone. When you feel supported, heard, and valued, it positively impacts your mental and emotional well-being. This, in turn, helps you cope better with life at sea and fosters stronger relationships among your crew mates, creating a healthier onboard environment. By educating others about the experiences you go through at sea, volunteers help foster greater empathy and appreciation for your hard work, which can lead to more volunteers.

Shore-based allies

It’s easy to overlook the importance of volunteers until you find yourself in need of their help. The volunteers you meet when your ship docks are dedicated to ensuring you never feel forgotten or alone, no matter how far from home you are. Their commitment to being there for you – whatever you might need – reflects genuine compassion and care. They understand the sacrifices you make, the pressures you face, and how crucial it is to have someone to turn to.

As a seafarer, remember that volunteers are here for you. They freely give their time, compassion, and support, ready to help you with whatever you need. Volunteers are a vital part of your global maritime family, working hard ashore to ensure you feel connected, supported, and valued every time you come into port. Next time your ship docks and you meet a volunteer, remember that they’ve chosen to be there for you because they genuinely care about your well-being and recognise the immense value of your work.

Matthew Moran-Ellis is the church and volunteer engagement manager at the Mission to Seafarers.