Privacy and Data Protection Notice

Who we are

The Mission to Seafarers is a maritime welfare charity working in 50 countries, with a presence in more than 200 ports. Our simple mission is to care for the shipping industry’s most important asset: its people.

The Mission to Seafarers is registered as a charity in England and Wales (registered charity number 1123613) and we are also registered as a company limited by guarantee (company number 6220240).  

We use two wholly owned subsidiary companies of The Mission to Seafarers, Flying Angel Marketing Enterprises (registered company in England and Wales number 00933115) and The Flying Angel Belfast Ltd. (company number NI605252) to carry out our activity classed as trading, for example the sale of Christmas cards.  We also carry out some of our frontline work through other wholly owned subsidiaries: The Dunkirk War Memorial Trust Ltd. (company number 00185130) and The Mission to Seafarers Scotland Ltd (company number SC389483).

Within the context of this notice, “we” means the charity and these subsidiaries. 


Your acceptance of this notice, and our right to change it

In carrying out our day to day activities we process and store personal information relating to our supporters and we are therefore required to adhere to the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679. We take our responsibilities under this Regulation very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with the Regulation and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations. 

We promise to respect any personal data you share with us and keep it safe.  We will be clear when we collect your data about why we are collecting it and what we intend to do with it, and not do anything you wouldn’t reasonably expect. 

Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to fulfil our charitable objective of caring for seafarers of all nationalities and creeds, and their families.

By using our websites and social media pages or providing your personal information, you consent to our collection and use of the information you provide in the ways set out in this notice. We will regularly review and update this Privacy and Data Protection Notice and will update, modify, add or remove sections at our discretion.  If we do so, we will post the changes on this page and they will apply from the time we post them. Your continued use of our website, any of our services and/or the continued provision of personal information after we have posted the changes to these terms will be taken to mean you are in agreement with those changes. This notice was last changed on 25 May 2018.


What personal information do we collect?

Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details, credit/debit card details and whether you are a UK tax payer so that we can claim Gift Aid (please rest assured we do not collect information about your actual tax payments, just whether you are a tax payer).

We collect personal information about you when you ask about our activities, register with us (for example, subscribing for a publication), make a donation to us, register for an event, engage with us on social media, order products and services (such as publications and Christmas cards), or otherwise give us personal information. We will only collect the data we need for the purposes we specify at the point of collection. We will not use your personal data for a purpose different from the one specified at collection unless you give your explicit consent for us to do so.

If you do nothing other than read pages or download information from our website, we may gather information about this use, such as which pages are most visited and which events or activities are of most interest.  This information can be used to help us improve our website and services and ensure we provide you with the best service.  Wherever possible, the information we use for this purpose will be aggregated or anonymised i.e. it will not identify you as an individual visitor to our website.  More information can be found in the section below entitled “Our website”. 

We do not usually collect “sensitive personal information” about you unless there is a clear reason for doing so, such as participation in an event where we need this information to ensure we provide appropriate facilities for you.  We will make it clear to you when collecting this information what we are collecting and why. 


Why we collect your information

We may collect your personal information for a number of reasons, such as:

  • to provide you with the services, products or information you have requested; 
  • to process any donation(s) we may receive from you;
  • to provide you with information about our work or our activities, that you have asked to receive; 
  • to send you the items you have ordered from us; 
  • for administration purposes e.g. we may contact you about a donation you have made or event you have expressed an interest in or registered for; 
  • for internal record keeping, such as the management of feedback or complaints; 
  • to analyse and improve the services we offer; 
  • where it is required or authorised by law.

If you are aged 16 or under, and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/guardian’s permission before giving us your personal information.


How we use your information

We would like to send you information about how we help seafarers and their families by mail, e-mail, telephone, mobile telephone or social messaging. Most of the time we will be relying on your explicit consent to process your personal information. In certain instances, we may rely on our legitimate interests to contact you where those interests are in line with what we think your reasonable expectations might be, for instance where you have sent us a donation and we would like to acknowledge it, or where you have donated to us in the last two years and we want to inform you about our recent work or appeals.

We will not sell or swap your information with any third party. We may share your information with our data processors. These are trusted partner organisations that work with us in connection with our charitable purposes, for instance by processing our donations, mailing our newspapers to you or sending you the Christmas cards you have purchased. All our trusted partners are required to comply with data protection laws and our high standards and are only allowed to process your information in strict compliance with our instructions. We will always make sure appropriate contracts and controls are in place and we regularly monitor all our partners to ensure their compliance.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation. If you have asked us to claim Gift Aid on your donations, we will share your details with HM Revenue and Customs in order to do so. We do not share your information for any other purposes.

We aim to ensure that all information we hold about you is accurate and, where applicable, kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated without delay. 

We will only keep your information for as long as required to enable us to carry out the purpose for which it was collected. We will not keep your information for any longer than is necessary. We will take into consideration our legal obligations and tax and accounting rules when determining how long we should retain your information. When we no longer need to retain your information we will ensure it is securely disposed of, at the appropriate time in line with our data retention policy. You can request a copy of our data retention policy by sending an email to [email protected].


Our website

Our website use cookies to help it work well and to track information about how people are using it. A cookie is a small file of letters and numbers that we may put on your computer or mobile device when you access our website.  These cookies allow us to distinguish you from other users of the website helping us to provide you with a good experience when you browse our website and also to improve our site. For example, they will tell us whether you have visited our site before or whether you are a new visitor.

For all areas of our website which collect personal information, we use a secure server. We enforce strict procedures and security features to protect your information and prevent unauthorised access. Our website contains links to other websites belonging to third parties and we sometimes choose to participate in social networking sites including but not limited to Facebook, Twitter, YouTube, Instagram and LinkedIn. We may include content from sites such as these on our websites but we do not have any control over the privacy practices of these other sites. You should make sure when you leave our site that you have read and understood that site’s privacy policy in addition to our own.


Your rights

It is your choice the type of communications and information you receive about our charity. You can change your mind at any time by contacting our Supporter Care Officer at The Mission to Seafarers, St Michael Paternoster Royal, College Hill, London EC4R 2RL or on 0207 246 2930 or e-mail [email protected].

You have the right to:

  • request a copy of the information we hold about you;
  • update or amend the information we hold about you if it is wrong;
  • change your communication preferences at any time;
  • ask us to remove your personal information from our records;
  • object to the processing of your information for marketing purposes; or
  • raise a concern or complaint about the way in which your information is being used.

If you wish to find out more about these rights, if you have questions or queries about this Privacy and Data Protection Notice, to obtain a copy of the information we hold about you or to make a complaint about how your personal data has been used by us, please contact our Data Protection Officer at:

Data Protection Officer

The Mission to Seafarers

St Michael Paternoster Royal

College Hill




Tel: 020 7246 2944
Email: [email protected]